AI Contact Center
Imagine a state-of-the-art AI agent that knows all your support knowledge, can perform transactions and answer any customer question instantly.
Cognigy’s AI Contact Center is an innovative solution that enables companies to significantly improve their customer service through the use of artificial intelligence. These advanced AI agents can work around the clock and excel at quickly analyzing and responding to customer inquiries.
With the solutions from xenogent and cognigy, you can revolutionize customer service in your company.
The challenges in any customer service department
1
Increasing customer expectations and impatience
2
Skills shortage
3
Increasing cost pressure
4
Omnichannel capability in customer service
5
Empathy and humanity – The customer expects friendliness and efficiency
6
Available resources at peak times
We solve precisely these challenges in customer service with the
Conversional AI Platform from Cognigy!
> Voice or Textbased!
> Personalized!
> Scalable!
> More than 100 languages!
> AI Agents for execution of tasks!
See for yourself how easy it is to revolutionize customer service with AI!
From human-first to AI-first customer experience
We all know the situations in which we wait for hours on some service hotline and our issue is not resolved. The advantages of AI in customer service are obvious. Your current customer service team can focus on more complex requests and proactive customer service.
| Human-First Experience | AI-First Experience |
| Avoid conversations and keep them short | Actively promote conversations |
| Focused on incoming calls | Proactive engagement |
| Cost Center instead of a Contact Center | Profit Center |
| Human-controlled, AI-supported | AI-First, supplemented by people |
| Telephone as primary service channel | Multimodal |
| CCaaS-First | AI-First |