See how leading companies are using AI-based solutions for contact centers and knowledge management!
Logistics Company
A logistics company has introduced the AI platform to revolutionize customer service in the contact center. The company uses an AI agent to process over 15 billion letters and parcels and around 30 million customer inquiries every year. The optimization of the service by the AI agent enables high service quality and efficiency in customer service.
Utility Company
A utility company has introduced an AI platform to increase customer satisfaction and efficiency in customer service. A multimodal, digital AI chatbot integrates various services such as energy, telecommunications, water supply, e-mobility, photovoltaics and public transportation. With over 160,000 interactions per year and a recognition rate of over 400 intentions, the AI agent saves 2,500 calls per month and processes over 4,000 orders. Satisfaction with the AI service is 89%.
Manufacturing Company
A global industrial and technology company has introduced an AI platform to optimize its work processes and support its employees. With over 400,000 employees in more than 60 countries, the company uses the AI platform to implement robust self-service solutions and automated processes. One notable result is a 76% first-time resolution rate by the AI agent in the drive and control technology sales division.
The company has also introduced an HR AI agent that helps employees worldwide with tasks such as updating bank details or career development. In total, the company has over 90 AI agents in use internally and externally.
Airline
High customer expectations, constantly changing regulations and considerable cost pressure during the COVID-19 pandemic were mastered with an AI-based solution in the Customer Care Center. Overcoming these challenges paved the way for self-service AI agents, which are used for rebooking, updates and travel information, checking alternative flight options, refunds and more.
AI for proactive Outbound Marketing
Use AI for your routine sales tasks. AI agents take over time-consuming but important routine tasks. Increase your sales figures by automating simple tasks with the help of an AI agent.