The market leader for conversational AI solutions in the field of customer service
Cognigy is the leading AI platform for building intelligent phone and chatbots to automate customer and employee services via natural language. Cognigy.AI drives intelligent voice and chatbots that enable consistent and error-free dialog management far beyond simple FAQs.
Cognigy has quickly developed into an important player in the field of conversational AI and has been able to attract well-known investors. Today, the company serves a wide range of industries worldwide and supports companies in optimizing their customer communication and internal processes through intelligent chatbots and voicebots.
xenogent – ai solutions is a certified consulting and implementation partner for Cognigy solutions.
AI solutions in customer service for first-class customer care:
> Natural dialogs and context recognition
> Equipped with your company knowledge
> Interaction with your customers in
more than 100 written and spoken languages
> Permanent learning through analysis of interactions
> 24/7 availability on all channels
The Cognigy Platform:
Cognigy.AI
The core platform for the development and operation of Conversational AI solutions. It offers an intuitive low-code/no-code environment that is accessible to both technical and non-technical users.
Cognigy.Insights
An analysis and reporting tool that provides detailed insights into the performance of virtual agents. This enables companies to measure the effectiveness of their bots, identify optimization potential and better understand user behaviour.
Cognigy.VoiceAgent
A solution for the integration of voicebots in telephone channels. It enables natural voice interactions on the phone, similar to a human agent.
Cognigy.Live Agent
Seamless handover functionality from a virtual agent to a human employee. This ensures that complex requests or situations can be handled professionally.
Integration
Cognigy offers a variety of pre-built integrations with key enterprise systems such as CRM, ERP, contact center software and messaging platforms. This enables smooth data exchange and the automation of end-to-end processes.
Conversional AI at Scale at Lufthansa:
Next Gen Customer Support at Toyota:
Core features of Cognigy:
Hyperautomation
Low/No Code
Focus NLP
Cognigy is the enabler for the hyperautomation of customer service. The platform enables companies not only to automate simple requests, but also to orchestrate complex customer interactions end-to-end, including the integration of backend systems and seamless handover to human agents.
Cognigy is a low code/no code platform. Changes can be made quickly and easily via configuration.
Cognigy attaches great importance to the quality of speech processing and the precise recognition of user intention. This leads to more natural and effective dialogs
End-to-End
Voice Gateway
Flexibilität
Cognigy offers an end-to-end solution from development and implementation to the analysis and optimization of virtual agents.
With the Cognigy Voice Gateway, the company offers a sophisticated solution for voicebots that enable natural voice interaction on the telephone and thus cover an important communication channel.
Choose your own LLM, in the cloud or on Promise.
Agentic AI with Cognigy
What is Agentic AI anyway?
- Autonomy: The ability of a system to initiate and complete tasks without constant human guidance.
- Goal orientation: The orientation of the solution towards specific goals and the development of strategies to achieve them.
- Adaptability: The ability of the solution to adapt to changing environments and new information and to learn from interactions.
- Reasoning: The ability of the solution to draw logical conclusions and make complex decisions.
- Interaction: The ability of the solution to interact with its environment, other agents and people in order to gather information and coordinate actions.
xenogent & Cognigy
forced power together:
Cognigy stands for innovative software solutions in the field of customer service and agentic AI.
Our close partnership with Cognigy and our status as a certified partner guarantee you direct access to the most advanced technologies.